Delivery Information


    1. Shipping & Delivery Timeframes

    We aim to deliver your order as quickly as possible. Estimated delivery times are as follows:

    • Standard Delivery: 3-5 working days

    Delivery times may vary based on your location and courier availability. You will receive tracking details via email once your order is dispatched.

    2. Delivery Costs

    Shipping costs are calculated at checkout based on the size, weight, and destination of your order. We may offer free shipping promotions from time to time, which will be clearly communicated on our website.

    3. Delivery Locations

    We currently deliver within the UK. If you require international shipping, please contact our customer service team to check availability and rates.

    4. Large & Bulky Items

    Furniture and oversized items typically require special handling. In such cases:

    • Our delivery team will contact you to schedule a suitable delivery date.

    • Some items may require assembly upon arrival.

    5. Missed Deliveries & Redelivery Fees

    If no one is available to receive the order, the courier may leave a notification with instructions for redelivery or collection. Additional charges may apply for redelivery attempts.

    6. Inspecting Your Delivery

    Upon receiving your order, please inspect the package for any visible damage. If you notice any issues:

    • Take clear photos of the issue and contact our customer support team within 48 hours.

    7. Delays & Exceptions

    While we strive to meet our estimated delivery times, unforeseen circumstances such as weather conditions, supply chain disruptions, or high order volumes may cause delays. We will notify you promptly of any changes to your delivery schedule.

    8. Contact Us

    For any questions regarding your delivery, please contact our customer support team at enquiries@dejor.co.uk